Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app. Find your Citrix Receiver (This can be found by typing in Citrix Receiver in the start menu of your taskbar.Receiver for Mac. I am using OS X 10.9.2 and have followed the advice to down grade from 11.8.2 to Citrix viewer 11.7.0 but it still did not work until I shifted my computer to make a direct ethernet connection rather than attempting to use the WIFI.In order to identify what steps need to be followed when troubleshooting the error, you will have to identify where the issue is occurring by performing the following 3 tests:So unfortunate that Citrix cant be installed. The Citrix viewer for the Mac is driving me mad with is unreliability.Citrix Receiver, Please enter a secure server address that begins with HTTPS, Storefront, XenApp, Your account cannot be added. If you’re a packager, you can set this using the properties ALLOWADDSTORE and ALLOWSAVEPWD. This should get you up and running. Connection Error: Engine was not loaded, You have not chosen to trust Entrust Root Certification Authority, the issuer of the servers security certificate.Do you get the error when connecting directly to the StoreFront server? If yes, start troubleshooting from step 1.If you have a HOMELAB, I still suggest using HTTPS but if you just want to use HTTP. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward.The FQDN should resolve to the IP address of your load balancer. While these parameter may seem obvious, it is important to note that from OS on the Citrix Receiver will inherit the Firefox proxy settings of the same connection, if you switch the 'Use Firefox proxy settings' parameter to on.Do you get the error connecting through a load balancer? If yes, start troubleshooting from step 13.From the testing machine open the command prompt and ping the StoreFront base URL FQDN. For more information about editing the Hosts file refer to the following article - How to use a Hosts file to test a site that uses host headers on an Intranet.The Citrix Receiver can connect via a proxy server.Refer to CTX224790 - StoreFront Loopback Feature.On the StoreFront server open the StoreFront MMC > Server Group > Base URL and confirm that the StoreFront base URL has a full FQDN and not a Host name or IP address. The upgrade process occasionally corrupts the IIS default.html file.You can also collect the Event Viewer logs by navigating to Event Viewer > Applications and Services Logs > Citrix Delivery Services to identify the root cause of the issue.If you are using StoreFront loopback feature the ensure that it is configured accurately. Troubleshooting Steps Troubleshooting the Storefront Server ConnectionEnsure that Windows Server is and IIS is patched to the latest version.Upgrade to the latest version of the StoreFront.If you get this error after upgrading the StoreFront then navigate to IIS > Default Site > SomenameWeb > Default Files > delete and then recreate the default.html file manually. If it does not then verify your DNS settings or the Hosts file on the local machine. The FQDN should resolve to the IP address of your NetScaler Gateway.
Open the IIS console on the StoreFront server click the server > Server Certificates > double-click the certificate that you are using for StoreFront.Make sure that the certificate on the StoreFront server is not expired.Make sure the "Certificate Issued To" name matches the StoreFront base URL.The certificate should also contain a private key. Add an entry to the Hosts file on the StoreFront server to make sure that the base URL resolves to itself.Note: StoreFront 3.x has the loopback feature, for configuration guidance refer to Citrix Blog - What’s New in StoreFront 3.0. The base URL should resolve to the StoreFront server local IP address. Make sure there is a binding for HTTPS over port 443 with a certificate that matches the StoreFront Base URL assigned to it. For more information regarding certificates see article - Server Certificates.Open the IIS console on the StoreFront server and go to Sites > Default Web Site > Bindings. Wildcard certificates are also supported.View the Certification Path tab on the certificate and confirm that all the Intermediate and Root certificates are properly installed in order to complete an SSL Handshake. To enable it click Add/Remove Methods > check the User Name and Password box > click OK.On the StoreFront MMC, click Receiver For Web > Choose Authentication Methods and make sure that User Name and Password is also enabled. NET Framework Version for an Application Pool (IIS 7) and restart the Citrix Credential Wallet Service using the following procedure:Open Services.msc console on the StoreFront server.Search for the service Citrix Credential Wallet Service > right-click > Restart.Open the StoreFront MMC > Authentication and make sure user name and password is enabled. NET 4.0, refer to Microsoft article - Specify a. If the app pool is not using. For more information regarding adding a binding refer to article - SSL BindingsOn the IIS console go to Application Pools and confirm that Citrix Delivery Services Authentication app pool is configured to use. Play ios games on mac emulatorBy default, the startup type will be set to Automatic (Delayed Start). Verify if the Citrix Credential Wallet Service is running. Confirm the service is running after the StoreFront server reboots. By default, the startup type will be set to Automatic (Delayed Start). Verify if the Citrix Default Domain Services Windows Service is running. Disable the antivirus firewall and test the connection. For more information refer to article - User Name Formats.Verify if antivirus firewall is installed on the StoreFront server. For more information refer to article CTX101810 - Communication Ports Used by Citrix TechnologiesIn Active Directory confirm the User Logon Name matches the User Logon Name (pre-Windows 2000). Confirm the service is running after the StoreFront server reboots.Telnet from the StoreFront server to the domain controller over ports 88 and 389 to confirm they are open. By default, the startup type will be set to Automatic (Delayed Start). Verify if the Citrix Peer Resolution service is running. Citrix Receiver Server Might Not Be Secure Patch 4Confirm ThatPerformance issues with specific applications after installing VirusScan Enterprise 8.8 Patch 4Confirm that you are not using a proxy when testing the connection to StoreFront. On-Access scan appears to cause IIS application pools to recycle? CTX101810 - Communication Ports Used by Citrix Technologies For more information refer to the following links: ![]()
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